Lifetime Replacement Program
The TELASS Lifetime Replacement Program is available only for products that are clearly identified as eligible on their product page at the time the order is placed. “Lifetime” refers to the useful life of the eligible product for the original purchaser; it is not transferable and does not create a refund right.
How to request a replacement
Email support@telass.com.au with your order number, the product name, a description of the issue, and clear supporting photos or video. We may request additional information or return of the item before a replacement is approved.
What the program covers
When an eligible item has a verified material or manufacturing defect under normal intended use, TELASS may provide a replacement of the same item or, if unavailable, a reasonably comparable item. Availability, colour, specifications, and shipping arrangements can vary.
Exclusions
The program does not cover normal wear, cosmetic changes that do not affect use, accidental damage, abuse, modification, incorrect installation, use outside stated compatibility, lost or stolen items, or damage caused by an external event. It does not cover labour, installation, towing, vehicle damage, or other consequential costs, except where applicable law requires otherwise.
Important
If an item is not marked eligible on its product page, it is not covered by this program. This policy does not limit consumer rights that cannot be excluded under applicable law.