Shipping policy
Shipping and delivery
TELASS orders are fulfilled from facilities in China. Orders are not dispatched as Australian domestic parcels unless the checkout or tracking information expressly says otherwise.
Handling time
Most orders are prepared and dispatched within 1-3 business days. Business days exclude weekends and public holidays. Tracking can take several business days to show its first carrier scan after dispatch.
Tracked delivery estimates
The following estimates are business-day transit estimates after dispatch. Add the 1-3 business day handling time to estimate total delivery time. Remote areas, customs inspections, peak seasons and carrier disruption may require additional time.
| Destination | Tracked transit estimate | Standard rate | Free shipping threshold |
|---|---|---|---|
| Australia | 8-15 business days | AUD 7.99 | AUD 99 |
| New Zealand | 10-18 business days | AUD 10.99 | AUD 110 |
| United States | 9-17 business days | AUD 12.99 | AUD 130 |
| Canada | 10-19 business days | AUD 14.99 | AUD 140 |
| United Kingdom | 8-15 business days | AUD 11.99 | AUD 120 |
| Austria, Belgium, Germany, Denmark, Finland, France, Ireland, Netherlands and Sweden | 10-18 business days | AUD 13.99 | AUD 130 |
| Norway | 10-19 business days | AUD 15.99 | AUD 150 |
Shopify may display an automatically converted equivalent in your local currency. The checkout rate controls if it differs from this table. We use tracked shipping and do not offer cash on delivery.
Address changes
Check your full name, street address, unit number, postcode and telephone number before ordering. We can change an address only before fulfilment begins. Extra carrier costs caused by an incorrect or incomplete address, failed delivery, refusal or failure to collect may be charged to the customer where permitted by law.
Taxes, duties and customs
Taxes or duties may be collected at checkout or charged by the destination authority or carrier, depending on the destination and order value. Unless checkout expressly states that import charges are included, the customer is responsible for destination import charges. Customs processing is outside our control.
Delays, loss and damage
Contact us if tracking has not updated for an unusual period or the parcel has not arrived after the longest estimate above. We will investigate with the carrier. If the carrier confirms that a parcel was lost, we will provide a replacement or refund as appropriate. For visible transit damage, keep the packaging and contact us promptly with photos.
Returns
Do not return goods to the address shown on the parcel label. Contact us for authorisation and the correct return address. All returns must be prepaid; freight-collect, postage-due and cash-on-delivery returns are refused. Please read our Refund Policy for change-of-mind, fault, exchange and refused-parcel terms.