Warranty Policy

Warranty Policy

TELASS stands behind the products it sells. Warranty eligibility and the applicable coverage period, where offered, are shown on the relevant product page or in the product documentation supplied with the item.

How to make a warranty request

Email support@telass.com.au with your order number, the product name, a clear description of the issue, and photos or video that help us assess it. We typically respond within 1–2 business days.

Assessment and resolution

We may ask for further information, troubleshooting steps, or return of the item before approving a remedy. If a valid warranty claim is approved, the available remedy will be confirmed in writing and may include a replacement part, a replacement item, repair assistance, or another remedy required by applicable law.

What is not covered

Unless required by applicable law, coverage does not extend to normal wear, accidental damage, misuse, modification, incorrect installation, failure to follow product instructions, use outside the stated compatibility, or damage caused by an external event. This policy does not limit any consumer rights that cannot be excluded under applicable law.

For items covered by the Lifetime Replacement Program, please also read the Lifetime Replacement Program.