TELASS orders are fulfilled from China and sent using tracked shipping. Most orders are prepared within 1-3 business days, followed by the destination-specific transit estimate shown at checkout.
View our current Shipping Policy for supported countries, delivery estimates, and free standard shipping on all orders with no minimum spend.
View our current Refund Policy for change-of-mind returns, faulty or incorrect products, exchanges, return shipping costs and refused parcels.
All returns require prior authorisation and prepaid tracked shipping. We do not accept cash-on-delivery, freight-collect or postage-due returns. Mandatory consumer rights continue to apply.
For shipping or return questions, email support@telass.com.au.